{"id":469,"date":"2011-06-20T17:49:29","date_gmt":"2011-06-20T17:49:29","guid":{"rendered":"https:\/\/blogs.mathworks.com\/desktop\/2011\/06\/20\/requesting-technical-support-from-within-matlab\/"},"modified":"2018-01-12T09:19:02","modified_gmt":"2018-01-12T14:19:02","slug":"requesting-technical-support-from-within-matlab","status":"publish","type":"post","link":"https:\/\/blogs.mathworks.com\/community\/2011\/06\/20\/requesting-technical-support-from-within-matlab\/","title":{"rendered":"Requesting Technical Support From Within MATLAB"},"content":{"rendered":"<p>One of the new features of MATLAB R2011a is a GUI to <a href=\"https:\/\/www.mathworks.com\/help\/releases\/R2011a\/techdoc\/\/matlab_env\/brqbns7.html#br94h__\">create Technical Support requests<\/a>. While you can still create support requests from our website: <a href=\"https:\/\/www.mathworks.com\/support\/contact_us.html\">https:\/\/www.mathworks.com\/support\/contact_us.html<\/a>, the in-product support automates a few of the fields for you, and reduces the mental burden of context switching. <\/p>\n<p>To submit a request, just go to the Help menu -> Submit a MathWorks Support Request. From there you&#8217;ll be asked to enter your MathWorks account information (which you can create through a link in the GUI). Then you&#8217;ll see this screen:<\/p>\n<div align=\"center\">\n<img decoding=\"async\" border=\"0\" src=\"https:\/\/www.mathworks.com\/help\/releases\/R2011a\/techdoc\/\/matlab_env\/loginsrforml.png\" alt=\"Create Support Request Form\">\n<\/div>\n<p>From here enter a descriptive subject, detailed description, and attach files. You&#8217;re also prompted to select a Product. If you are having trouble or requesting a feature for a function or GUI from a particular toolbox, be sure to select that toolbox as the product and not just MATLAB. I know from experience it can be a bit of a pain to figure out the toolbox and fill out the form, but it will get your question answered faster. <\/p>\n<p>I hope that you find this to be a big help. No longer do you have to leave MATLAB to submit an issue, which hopefully leads to more reporting of problems and reduces turnaround time. And don&#8217;t forget that you can use this form to suggest enhancements as well!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the new features of MATLAB R2011a is a GUI to create Technical Support requests. While you can still create support requests from our website:&#8230; <a class=\"read-more\" href=\"https:\/\/blogs.mathworks.com\/community\/2011\/06\/20\/requesting-technical-support-from-within-matlab\/\">read more >><\/a><\/p>\n","protected":false},"author":38,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[39],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/posts\/469"}],"collection":[{"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/comments?post=469"}],"version-history":[{"count":1,"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/posts\/469\/revisions"}],"predecessor-version":[{"id":5122,"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/posts\/469\/revisions\/5122"}],"wp:attachment":[{"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/media?parent=469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/categories?post=469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.mathworks.com\/community\/wp-json\/wp\/v2\/tags?post=469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}