Requesting Technical Support From Within MATLAB

Posted by Michael Katz, June 20, 2011

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One of the new features of MATLAB R2011a is a GUI to create Technical Support requests. While you can still create support requests from our website: https://www.mathworks.com/support/contact_us.html, the in-product support automates a few of the fields for you, and reduces the mental burden of context switching.

To submit a request, just go to the Help menu -> Submit a MathWorks Support Request. From there you’ll be asked to enter your MathWorks account information (which you can create through a link in the GUI). Then you’ll see this screen:

From here enter a descriptive subject, detailed description, and attach files. You’re also prompted to select a Product. If you are having trouble or requesting a feature for a function or GUI from a particular toolbox, be sure to select that toolbox as the product and not just MATLAB. I know from experience it can be a bit of a pain to figure out the toolbox and fill out the form, but it will get your question answered faster.

I hope that you find this to be a big help. No longer do you have to leave MATLAB to submit an issue, which hopefully leads to more reporting of problems and reduces turnaround time. And don’t forget that you can use this form to suggest enhancements as well!